Refund policy
Under Spanish Royal Legislative Decree 1/2007 (the consolidated General Law for the Defence of Consumers and Users), you have 14 calendar days from receiving your order to withdraw from the purchase, without having to give a reason.
At SHAKO we extend that window to 30 calendar days, because a routine needs time to be tried properly. This 30-day window applies to every customer, wherever you are.
How to return a product:
- Email us at ritmicfit@gmail.com with your order number and the product you want to return.
- We will confirm the process and the return address.
- Once we receive the product and check its condition, we will process the refund within a maximum of 14 calendar days, using the same payment method you used to buy.
Condition of the returned product. The product must be returned in the same condition in which it arrived, with no signs of use beyond what is needed to check what it is and that it works.
Return shipping costs. If the product arrived faulty or the mistake was ours, SHAKO covers the cost of sending it back. If you are returning it because you changed your mind, the return shipping cost is yours.